Contact
Have a question about an order, a piece you're considering, or your warranty? We're a small team and we're always glad to help — reach out and we'll get back to you as soon as we can.
Get in touch
Email us at support@puragems.com and we'll get back to you.
What we can help with
- Orders, shipping, and tracking
- Returns and exchanges
- Lifetime Warranty claims and questions
- Ring sizing and product details
- Anything else — just ask
Returns
Please email support@puragems.com to start a return before sending anything back — items returned without contacting us first can't be accepted. Once your return is approved, send it to:
Returns address
Pura Gems
414 Suburban Drive
Newark, DE 19711
United States
Business details
Trade name: Pura Gems Email: support@puragems.com