Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@puragems.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping is arranged and paid for by you — we do not provide prepaid return labels.

Approved returns should be sent to:

Pura Gems
414 Suburban Drive
Newark, DE 19711
United States

We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged in return transit. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@puragems.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

Need a different size or style? We're glad to help with an exchange. Email us at support@puragems.com within 30 days of receiving your order to get started. Your item will need to meet the same conditions as a return, and once we've received and inspected your original piece, we'll arrange your replacement. If the new item differs in price, we'll refund the difference or send you an invoice for the balance.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@puragems.com.